Returns and warranty
Before anything goes back in a box, try the quick fix. Most of what people write to us about is solved on the spot.
Which shelf is it from?
- Mat will not lie flat: open it and leave it weighted for an hour; store folded, never upright.
- Band handle clip sticks: press the gate fully before twisting; do not load a half-closed clip.
- Push up bar wobbles: push the handle all the way into the base until it clicks.
- Dusty crevices: a soft make-up brush reaches where a cloth cannot.
- Small chip from shipping: a touch of acrylic paint in ivory or black hides it well.
- Planter leaks onto the shelf: add a saucer; the drain hole is doing its job.
- Loops too tight to lift: wrap more loosely or use a thinner yarn doubled.
- Pompoms fall apart: tie the centre knot tighter before cutting the loops.
- Darning patch puckers: loosen the warp threads slightly before weaving.
- Drawer sticks: check the module sits squarely on its anti-slip pad.
- Tower leans: put the heaviest drawers at the bottom.
- Clear panels look hazy: wipe with a microfibre cloth and plain water, no alcohol.
- Stand slips back: seat the leg fully into a groove before loading the book.
- Clips too tight for a slim booklet: slide a folded sheet of card behind it.
- Bamboo feels dry: a drop of food-safe oil on a cloth brings back the colour.
- Cat skips the trainer: go back one stage for a few days; slow is normal.
- Litter clogs: switch to a flushable, biodegradable litter.
- BBQ fan feels weak: fit fresh AA batteries; airflow drops as they drain.
Still not right?
Open your order on the store where you bought and choose return or replace. Each listing shows its own return window; most everyday items can go back within it in their original packaging. Refunds go back to the card you paid with.
Our warranty
Foldable yoga mats carry a one year warranty, and we stand behind every product if a defect shows up in normal use. Start the claim from the same order page, then send us a note with a photo so we can speed it along.